Sales & operations excellence
Beating carrier-set sales goals. Every month.
Experienced sales teams. Disciplined operations. Agentic AI intelligence. Express brings them together to grow broadband and FMC sales, with support from the first conversation through installation.
Puerto Rico + U.S. Virgin Islands
Building our next chapter across North America.
In the room. In the field. Alongside our partners.
The Express advantage
Express connects broadband selling, household cross-sell and installation follow-through in one accountable operating model.
Every month, Express pushes past the sales targets set by its carrier partners. Experienced leaders translate the goal into a focused plan, with live visibility and coaching throughout the cycle.
Broadband is our specialty. Teams connect the household through fixed-mobile convergence (FMC), with mobile, TV and voice cross-sell and a focus on high attach rates.
Strong operating discipline begins at the door. Order checks, call-center follow-up and agentic messages help move each customer from sale to installation with clarity and care.
Leadership, field teams and the back office work from connected information. AI Platform & analytics brings customer context, competitive insight and the next best action into daily execution.
The Express flywheel
Operational expertise drives the decisions. Agentic AI connects the signals. Each route, conversation and customer outcome strengthens what the team does next.
How the loop stays in motion
Each rep's individualized plan, route and next best actions land on their phone.
Sales vs target by rep and market; supervisors redirect the afternoon.
Order QA, credit outcomes, access and inventory handled in real time.
Call center and agentic texts confirm the sale and carry it to install.
Reps, calls and satisfaction scored; tomorrow's plan rewritten.
Installs, fall-out by cause, attach, customer voice, next week's offers.
AI Platform & analytics
A connected toolkit that puts operational expertise and agentic AI intelligence in the hands of the entire team.
CEO/COO view of goal attainment, installs, attach, fall-out and productivity by rep, product and market — refreshed daily and queryable in plain language.
Every rep gets their own plan — territory, product mix, lead-with offer — and a next best action at each door, built from their history and the top performer's in that ZIP.
Seller mapping connects historical routes and sales wins to agentic AI route planning—helping teams focus on the right territories and customer opportunities.
Point-of-sale data captures customer needs, offer details and order information. Shared field context keeps maps accurate and helps teams deliver a clear, consistent customer experience.
Each carrier's share of distribution, strengths, weaknesses and market share by ZIP — plus competitor rate plans refreshed daily.
Google reviews reveal customer sentiment by carrier and market. Agentic follow-up messages measure satisfaction, identify customer concerns and inform rep improvement.
Social campaigns positioned from the lens and mapped to reps with historical wins in that area; new offers proposed to the carrier to unlock hyper-local growth.
Real-time back-office support through agentic AI: order checks, credit outcomes, access requests, inventory, receipts and onboarding, with the operations team accountable for resolution.
The call center follows up with customers after the sale and manages the interaction through installation. Agentic messages and texts confirm details, send reminders and surface issues for the team.
Commissions calculated from carrier order data. Reps can track their earnings, while payroll works from the same connected record.
Every win — route, pitch, offer, rebuttal — becomes a training module for newer reps, helping new reps learn directly from field experience.
Workforce schedules, rotations, travel, inventory and carrier requirements stay connected to the operating team, with audit issues tracked through resolution.
Inside AI Platform & analytics
Company-supplied platform views with seller identities and competitor names masked. Explore the map, customer voice and competitive offer context behind the team.
Rep mapping
Each dot is a rep in the field. The platform pulls their historical routes and wins, then builds agentic routes that send them to the doors most likely to close — and links each route to the plan and next best actions for the day.
Seller identities masked
Voice of customer
Google reviews for every carrier, scored for sentiment and mapped. The themes — installation, billing, speed, support — feed the localized campaign, the customer feedback shared with the carrier and reps, and the next offer proposed to unlock hyper-local growth.
Carrier names masked
Competitive lens
Price and speed for every competitor plan by product — internet, mobile, TV, bundle — refreshed daily and paired with ZIP-level share of distribution, strengths, weaknesses and market share. This is what a rep is holding when the customer says "the other guys are cheaper."
Competitor and plan names masked
THE NEXT CHAPTER
Serving customers across Puerto Rico and the U.S. Virgin Islands today. Building our next chapter across North American markets.
Explore a partnership ↗Expansion discussions are underway, with new partnership announcements planned soon.
Leadership
Michael, Chessica and Kasandra lead the operation behind the results—alongside the sales teams bringing connectivity to customers every day.
Commercial direction and partner relationships, with accountability for the overall business.
Company-wide operating coordination, connecting teams, priorities and execution.
Day-to-day operational follow-through, supporting the teams behind every customer interaction.
OUR PEOPLE, IN ACTION
Serving customers across Puerto Rico and the U.S. Virgin Islands. Local knowledge, shared ambition and the people who bring our partners closer to their customers.
Careers
Express reps know their route before they leave, their next best action at every door, their commission before payday, and their gap to the top seller every morning.
Broadband first, then the bundle. Uncapped commission, computed daily.
Apply →Three-week rotations, travel booked two weeks ahead. Gig-tier fiber, high ticket.
Apply →Live and sell on St. Thomas or St. Croix. Local hires are half our USVI team by design.
Apply →Small-business canvassing and account development with a daily funnel and campaign support.
Apply →Help open the first mainland markets: reps, field leads and CX desk agents.
Apply →Your own territory, mix and next best actions every morning — tuned to what has worked for you and for the best rep in your area.
Computed from carrier order data, visible daily in your account. No spreadsheet surprises on payday.
Agentic support for orders, access, inventory and receipts — you sell; the paperwork keeps up.
Learn from the pitches, routes and rebuttals that closed last week — not a binder from last year.
Partner with Express
Express is an independent dealer built to be a carrier's premium field channel — in the Caribbean today and across North America next. Broadband-first reps, FMC cross-sell, a customer experience desk, and a platform that shares the data you'd otherwise have to ask for.
Serviceable addresses, offers and targets by municipality, ZIP or region. We align the team, customer experience and operating plan.
Territories designed, rotations booked, reps trained on your offer and your order flow, CX desk live from day one.
Weekly partner review: goal attainment, installs, attach, fall-out by cause, customer voice, next week's offers.